Shipping Policy

Where we ship

Pinchnip currently ships retail orders only within the United States. Available economy services, prices, and carrier estimates are calculated from the delivery address and shown at checkout.

Processing and free shipping

We normally process orders in 1–3 business days. Weekends, holidays, high order volume, weather, inventory review, and carrier conditions may extend that time.

Free economy shipping is available when the merchandise total is at least $25 after discounts. Any different promotion displayed at checkout controls for that order.

Delivery estimates

Carrier transit windows are estimates, not guaranteed arrival dates, unless we expressly state otherwise. Tracking is emailed after shipment; allow 24–48 hours for the carrier to post the first update.

Delays and unavailable items

We only advertise a shipping time when we have a reasonable basis to expect we can meet it. If we cannot ship on time, we will notify you and, where required, ask whether you agree to the delay or prefer cancellation. A required cancellation refund will use the original or legally appropriate payment method—not mandatory store credit.

Addresses, loss, and damage

Review the address before payment. Contact us promptly if it needs correction; changes may be impossible after a label is created. We are not responsible for delays caused by an inaccurate address, but we will reasonably help investigate.

For damage or an incorrect order, contact us within seven days after delivery. For a package marked delivered but missing, check the property and household, then contact the carrier and Pinchnip so we can assist.

Pickup and retail partners

Pickup or partner-location fulfillment applies only when that option is expressly offered during checkout or in a separate written arrangement. A partner’s own pickup hours and disclosed policies may apply.

Related policies

See Returns, Refunds & Catisfaction Guarantee and our Terms & Conditions.

Contact

Policy updates

We may update this policy as our services or legal obligations change. The current effective date and version appear at the top of this page. Questions about this policy may be sent to team@pinchnip.com.