Returns, Refunds & Catisfaction Guarantee

Our Catisfaction Guarantee

Your cat is catisfied—or your money back. If your cat does not absolutely love our buds, contact us within 14 days after delivery. Provide your order number and a short description of what happened. We may ask for photos when they help us understand the issue.

We will work with you to find a solution that leaves your cat completely catisfied. That may include product-use guidance or a replacement. If we cannot make it right, we will refund the purchase price of the affected product to the original payment method. Store credit is available only if you choose it. You do not need to mail an opened product unless we specifically instruct you to do so.

The guarantee applies to purchases made directly from Pinchnip or an authorized retailer. We may limit abusive, fraudulent, duplicate, or unusually repeated claims. These limits do not reduce rights that cannot legally be waived.

Ordinary returns

For safety and hygiene, ordinary returns are accepted only when the item is unopened, unused, in its original packaging, and requested within 14 days after delivery. Proof of purchase is required.

Email team@pinchnip.com before sending anything back. We will provide approval and instructions. Unauthorized shipments may not be accepted. Customers pay return shipping unless the return resulted from Pinchnip’s error.

Damaged, defective, or incorrect orders

Contact us within seven days after delivery with the order number, a description, and clear photos when possible. We will review the issue and offer an appropriate replacement, refund, or agreed store credit. Reporting within seven days helps us investigate, but does not eliminate non-waivable rights.

Refund method and timing

When a refund is required because we cancel an order, cannot ship an item, or otherwise owe a refund under applicable law, it will be sent through the original or legally appropriate payment method. We will not substitute store credit unless you voluntarily agree.

Other approved refunds are normally submitted within 5–10 business days after approval or inspection. Your bank or payment provider may need additional time to post the credit.

Exchanges and exclusions

Exchanges may be offered for damage, defect, fulfillment error, or as a Catisfaction resolution. Gift cards, free promotional items, unauthorized returns, and opened consumables outside the Catisfaction process are not ordinarily returnable.

Related policies

See our Shipping Policy and Terms & Conditions.

Contact

Policy updates

We may update this policy as our services or legal obligations change. The current effective date and version appear at the top of this page. Questions about this policy may be sent to team@pinchnip.com.